Refund Policy

Check your confirmation email: the cancellation deadline and refund terms shown for your confirmed booking apply to that booking.

With Ticket Assurance, Cancellation up to 24 hours before the scheduled tour. Without Ticket Assurance, Cancellation up to 48 hours in advance. Everything below explains how this works in practice.

• Cancel at least 48 hours before your tour's start time for a full refund.
• Changes made less than 48 hours before the start time are not refundable.
• No-shows and late arrivals that miss the departure are not refundable.
• The start time is the departure time on your confirmation, not the time you are asked to arrive or be picked up.

Every tour is run by an independent operator, so the operator's own safety and weather decisions can also affect a departure. Those cases are covered below.

Ticket Assurance is an optional add-on offered at checkout for $5.93 per person. With it, you can claim a refund of your ticket price or move your booking to another date even inside the 48-hour window, provided you contact us before your tour starts.

• It covers every ticket in the booking it was bought for.
• It must be added when you book. It cannot be added afterwards.
• The Ticket Assurance fee itself is not refundable.

If the tour operator cancels your tour, for example because of unsafe weather, you can choose a full refund or a new date. We will contact you by email as soon as the operator tells us.

If the operator has to shorten or change a tour on the day, we will pass on what the operator decides and help you with the next steps.

The captain or guide can cancel, delay or change a departure for lightning, high winds, low water or other safety reasons. Tours that go ahead are not refundable if you decide not to join because of the weather.

• Use Manage Booking or email us with your booking reference and the date and time you would like instead.
• A change depends on availability. If the new date has a different price, we will tell you the difference before anything is charged.
• Changes requested inside the 48-hour window follow the standard policy unless you have Ticket Assurance.

Boats and airboats leave on time. If you arrive after the departure, or you are not at your pickup point when the vehicle arrives, the operator may not be able to wait and the booking is not refundable. For tours with hotel or pickup-point transport, please be ready at your pickup point at the time given in your confirmation.

Use Manage Booking or email support@evergladesguidedtours.com with your booking reference. We review requests within 24 hours and confirm the outcome by email.

Approved refunds go back to the card you paid with. They usually appear within 5 to 7 business days, depending on your bank. If you have not seen the refund after that, contact us with your booking reference.